IMPLEMENTASI MANAJEMEN PERPUSTAKAAN BERBASIS TEKNOLOGI UNTUK PERCEPATAN PELAYANAN

Budi Gautama Siregar

Abstract


Library is a means of storing a collection of library materials both fiction and non-fiction whose use is aimed at both the public, educational institutions and non-educational institutions. While the library-specific service management is the arrangement of all sources (human and non-human) in the framework of the implementation of services specifically in the work unit in the form of a collection of library materials that are managed and arranged systematically in a certain way to be used by the wearer as a source of information to achieve the goal Institution / school more optimally.

The library is said to be good and qualified if it can meet several criteria, among others are: (1) qualified and professional human resources, (2) relevant and actual collections, (3) good service system and quality, and (4) supported by Facilities and adequate infrastructure.

Good service quality is user satisfaction serve as a benchmark to create excellent service in a library. Therefore, the strategy should be applied that is understanding the need for service quality improvement, service quality improvement, making alternative solutions problem solving, deeply studied and decided the relevant solutions, studying the results of the solution, then the results will be known and set the standard for the solution pursued. In analyzing the effectiveness of technology-based library services can be done using queuing theory in order to minimize the total cost of a service provided. If the step is done, then the satisfaction of the user will easily be achieved and user loyalty was realized by itself.

Keywords


Library; Management; Technology; Service

Full Text:

PDF

References


Bafadal, Ibrahim. Pengelolaan Perpustakaan Sekolah. Jakarta: Bumi Aksara. 2011

Fatah Syukur, HC, Teknologi Pendidikan, Semarang : RASAIL, 2004

Hardjosoedarmo, Dasar-Dasar Total Quality Manajemen, Jogjakarta, Andi, 1997

Jurnal Pustakawan Indonesia, Medium Informasi dan Komunikasi Antar Perpustakaan Indonesia, Bogor : Perpustakaan Institut Pertanian Bogor Volume 5, Nomor I, Juli 2005

Maxwell, Qualitative Research Design: An Interactive Approach, California, Sage Publications Inct, 1999

Nanang Fatah, Landasan Manajemen Pendidikan, Bandung : Remaja Rosda Karya, 1997

Rahayuningsih, F. Mengukur Kepuasan Pemustaka. Yogyakarta: Graha Ilmu, 2013

Sinaga, Dian, Mengelola Perpustakaan Sekolah, Jakarta: Kreasi Media Utama, 2007

Sulistyo-Basuki, Pengantar ilmu pustakaan, Jakarta: Gramedia, 2008

Sutoyo, Agus dan Santoso,joko. Strategi dan Pemikiran Perpustakaan, Visi Hernando. Jakarta: Sagung seto , 2001

Sutarno, NS. Manajemen perpustakaan: suatu pendekatan praktik. Jakarta: Sagung Seto, 2006

Suwarno, Dasar-Dasar Ilmu Perpustakaan: Sebuah Pendekatan Praktis. Jogjakarta: Ar-Ruzz Media, 2010

Suherman. Perpustakaan sebagai Jantung Sekolah. Bandung: MQS Publishing, 2009

Supriyanto Aji, Pengantar Teknologi Informasi, Jakarta : Salemba Infotek, 2005

Soebagyo Admodiwiro, Manajemen Pendidikan Indonesia, Jakarta : Ardadizya Jaya, 2000

Yusuf, P. M & Suhendar, Y. Pedoman Penyelenggaraan Perpustakaan Sekolah. Jakarta: Kencana, 2007

Zeithaml, Bitner and Gremler, Service Marketing, Fourth edition, Prentice Hall; exclusive right by Mc Graw-Hill, 2006


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Al-Kuttab  : Jurnal Perpustakaan dan Informasi

INSTITUT AGAMA ISLAM NEGERI PADANGSIDIMPUAN

ISSN Print : 2355-0414 ISSN Online :

Jl. T. Rizal Nurdin Km. 4,5 Sihitang Padangsidimpuan Sumatera Utara 22733 Indonesia
Phone: 0634-22080 Fax: 0634-24022
Email: admin@perpustakaanstainpsp.net , perpustakaanstainpsp@gmail.com